Items may be returned (but must be in their original packaging) if they are found to be incorrect. A re-stocking fee of 20% may apply.
Faulty items can be returned but please report any problems by phone - 01333 311938 - prior to return so we can discuss it with you. It may be we can offer a replacement quickly and save you postage/costs.
In the event an item needs to be assessed, please return to us at School Drive, Ovenstone, Fife KY10 2RR marking your package clearly with "Return" and including your name, address, contact details and a reference to the fault, and if possible an invoice/order number
Where a Warranty claim is requested, a delay may occur while reference is made to the original manufacturer. We will endeavour to keep you supplied with an appropriate substitute if this means any downtime while you wait, but this cannot always be guaranteed. Unless otherwise stated on individual products, a warranty of twelve months applies to all products from date of purchase.
We are confident that we can offer good service on our deliveries - please contact us if you have any problems as we will change method to suit you if your service does not deliver.
Alternatively, please let us know if we meet - or exceed - your 10 out of 10 expectations!